Northrose Titles

Introducing the third edition of Working in a Health Services Environment, the essential Canadian textbook for students who are starting their journey in the healthcare field. This comprehensive guide offers a clear, practical approach to the essential skills needed to succeed in a health services office setting.

Working in a Health Services Environment, 3e covers everything from patient intake and appointment scheduling to understanding medical billing and privacy compliance. Common real-world scenarios that health services administrators often encounter, such as managing patient inquiries, handling scheduling conflicts, and navigating billing help build confidence in handling the unique challenges of a healthcare environment.

NEW! This third edition includes up-to-date content on the latest trends and technologies shaping the healthcare landscape, including big health data, eHealth, client portals, the growing role of virtual care and more! These timely topics ensure you're well-equipped to navigate the future of healthcare administration.

With engaging examples and practical tips, Working in a Health Services Environment is the perfect starting point for students eager to make their mark in the field. 

Even more student practice opportunities! Northrose’s new e-learning platform is included with purchase and offers students and instructors access to additional tasks, quizzing, flashcards, and links to supplementary online resources.