Working in a Health Services Environment provides office administration students both theory and practical details on the role of the health services administrator (HSA). It will help students become competent and professional HSAs by focusing on the core medical knowledge needed for superior patient care and the office skills and time management necessary to be successful in a hectic work environment.

Student resources, available with an access code that accompanies a new print text or new eBook bundle purchase, include Online Chapters and over 230 T/F and M/C Student Practice Quizzes. These questions are in addition to the end-of-chapter and instructor test bank questions.

Chapter 1: Inside the Health Services Office: Roles, Responsibilities, and Skills

Chapter 2: Canada’s Healthcare System

Online Chapter 2: Canada's Healthcare System - British Columbia

Online Chapter 2: Canada's Healthcare System -  Alberta

        Online Chapter 2: Canada's Healthcare System - Ontario

Chapter 3: The Health Services Office Environment

Chapter 4: Health Records 1: Legal Framework and Requirements

Chapter 5: Health Records 2: Chart Components, Organization, and Filing Systems

Chapter 6: Scheduling

Chapter 7: Diagnostic, Medical Imaging, and Common Medical Tests

Chapter 8: Health Services Office Pharmacology

Chapter 9: Medical Billing – Ontario

Online Chapter 9: Medical Billing – British Columbia

Online Chapter 9: Medical Billing – Alberta

Chapter 10: Health Service Administrative Roles in a Hospital Setting

Ann Vadala has taught the Office Administration program and has been the Coordinator of Health Care Administration at St. Lawrence College, Kingston, Ontario. In addition to 15 years of teaching experience at the community college level, Ann has practical experience as a medical office administrator for a family medical centre and a vascular surgeon’s practice.

Please click on the Sample Chapter below for a preview.

Sample Chapter

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