Introducing the third edition of Working in a Health Services Environment, the essential Canadian textbook for students who are starting their journey in the healthcare field. This comprehensive guide offers a clear, practical approach to the essential skills needed to succeed in a health services office setting.

Working in a Health Services Environment, 3e covers everything from patient intake and appointment scheduling to understanding medical billing and privacy compliance. Common real-world scenarios that health services administrators often encounter, such as managing patient inquiries, handling scheduling conflicts, and navigating billing help build confidence in handling the unique challenges of a healthcare environment.

NEW! This third edition includes up-to-date content on the latest trends and technologies shaping the healthcare landscape, including big health data, eHealth, client portals, the growing role of virtual care and more! These timely topics ensure you're well-equipped to navigate the future of healthcare administration.

With engaging examples and practical tips, Working in a Health Services Environment is the perfect starting point for students eager to make their mark in the field. 

Even more student practice opportunities! Northrose’s new e-learning platform is included with purchase and offers students and instructors access to additional tasks, quizzing, flashcards, and links to supplementary online resources.

Chapter 1: Inside the Health Services Office: Roles, Responsibilities, and Skills

Chapter 2: Canada’s Healthcare System

        Online Chapter 2: Canada's Healthcare System - British Columbia

        Online Chapter 2: Canada's Healthcare System -  Alberta

        Online Chapter 2: Canada's Healthcare System - Ontario

Chapter 3: The Health Services Office Environment

Chapter 4: Health Records 1: Legal Framework and Requirements

Chapter 5: Health Records 2: Chart Components, Organization, and Filing Systems

Chapter 6: Scheduling

Chapter 7: Diagnostic, Medical Imaging, and Common Medical Tests

Chapter 8: Health Services Office Pharmacology

Chapter 9: Medical Billing – Ontario

        Online Chapter 9: Medical Billing – British Columbia

        Online Chapter 9: Medical Billing – Alberta

Chapter 10: Health Service Administrative Roles in a Hospital Setting

Diane Merrett is a full-time course instructor at Assiniboine Community College in Brandon, Manitoba. An experienced health information manager with almost 25 years in the healthcare industry, Diana has worked in both urban and rural facilities in a variety of areas including diagnostics, medicine, pediatrics, registration, emergency, services and staffing.

Ann Vadala has taught the Office Administration program and has been the Coordinator of Health Care Administration at St. Lawrence College, Kingston, Ontario. In addition to 15 years of teaching experience at the community college level, Ann has practical experience as a medical office administrator for a family medical centre and a vascular surgeon’s practice.