NOW AVAILABLE!

Modern Office Administration is a brand new Canadian resource that introduces students in an office administration program to the fundamentals necessary to be successful in today's workplace. Administrative professionals are in high demand across Canada in a variety of fields including hospitality, business, law and medical offices, education and government. The knowledge and skills students learn will prepare them for a meaningful career working individually for an executive or as part of a larger administrative team. With a focus on office workflows and processes, communication, technology, and financial responsibilities, Modern Office Administration provides the information and tools needed for administrative professionals to be successful in a variety of office environments.

A Focus on Foundational (Soft) Skills! Modern Office Administration also emphasizes the foundational (or soft) skills needed for success in a role that often means interacting with clients or customers, colleagues, and management on a regular basis. These appear in call-out boxes and real-life examples in every chapter, and include the skills of time management, problem solving, organization, collaboration, flexibility, and adaptability, and many more.

Even more student practice opportunities! Northrose’s new e-learning platform is included with purchase and offers students and instructors access to additional tasks, quizzing, flashcards, and links to supplementary online resources.

Part I – Working with Others 

Chapter 1: Office Administration and Professionalism

Chapter 2: Time Management and Problem Solving

Chapter 3: Interpersonal Relations and Diversity

Chapter 4: Communication, Customer Service & Telephone Techniques

Part II – Leveraging Business Technologies 

Chapter 5: Business Documents and Collaboration Tools

Chapter 6: Managing Office Technology

Chapter 7: Records Management

Part III – Supporting and Facilitating Workflows 

Chapter 8: Postal and Courier Services, and Electronic Mail

Chapter 9: Supporting Meetings, Events & Travel

Chapter 10: Ergonomics and Office Arrangement 

Part IV – Financial Responsibilities 

Chapter 11: Financial Administration

Chapter 12: Banking and Accounting Applications

ONLINE ONLY!

Chapter 13: Tips and Tools for Securing Employment

Dr. Nadine Ellul is Chair within the Faculty of Applied Sciences and Engineering Technology at Seneca Polytechnic. Since 2006, she has run a chiropractic practice in the Greater Toronto Area and is currently Board Chair for the Canadian Chiropractic Research Foundation. Prior to her administrative leadership roles, Nadine was a professor in the Office Administration Programs at Seneca Polytechnic (2012-2016) and Durham College (2016-2023).

Jennifer Gibbs is the program coordinator and professor in the Office Administration programs at Durham College in Oshawa/ Whitby, Ontario. Jennifer received a dual Bachelor’s degree in Business Administration and Computer Studies from Trent University in Peterborough, Ontario, and a Master’s of Education from D’Youville College in Buffalo, NY. Jennifer brings valuable real-world experience to her teaching of office administration courses including, technology and office procedures, project management, document production, event and travel planning, financial administration and bookkeeping. Having worked in a variety of office environments, she understands the practical applications of the skills she teaches. Jennifer’s background enriches her teaching, providing students with not only theoretical knowledge but also insights into the day-to-day realities of working in office administration.

Please click on the Sample Chapter below for a preview.

Chapter 01