Medical Office Administration: Simulated Projects is a comprehensive workbook designed with 21 start-to-finish real-world healthcare projects for students to develop and master the necessary skills for success in a medical administrative career. Project tasks may involve the use of word processing, spreadsheet, and presentation software programs, an Electronic Medical Records (EMR) system, electronic forms, and the Internet for researching information.

Project 1: Office Systems

Project 2: Medical Clinic

Project 3: Physiotherapy, Chiropractic, and Massage Therapy

Project 4: Orthopedics

Project 5: Dermatology

Project 6: Neurology

Project 7: Hematology

Project 8: Infectious Diseases and Immunology

Project 9: Endocrinology

Project 10: Mental Health

Project 11: Dental

Project 12: Ophthalmology

Project 13: Cardiology

Project 14: General Surgery

Project 15: Gastroenterology

Project 16: Urology

Project 17: Obstetrics

Project 18: Gynecology

Project 19: Pediatrics

Project 20: Plastic Surgery

Project 21: Presentations

Appendix A: Healthcare Providers

Appendix B: Patients

Appendix C: Electronic Documents

Appendix D: Sample Documents

Glossary of Abbreviations 

Lynn Berry has over 35 years of experience as a professor and coordinator with Algonquin College. She is the co-author of Legal Transcription in Canada, Medical Office Billing, Medical Office Administration: Simulated Projects, Administrative Assistant: Simulated Projects, and Canadian Medical Transcription. Lynn was instrumental in the development of the Health Services Diploma program at Algonquin College and is passionate about curriculum and career development.

Cindy Johnston-Laplante has worked for over 40 years in the medical field. She graduated from Algonquin College’s ECE program prior to training at the Civic Hospital School of Nursing. Cindy has worked in a variety of medical departments as a clerk and an RPN in both inpatient and outpatient care settings. She is presently working at the Queensway Carleton Hospital as a medical biller and a professor within the Office Administration – Health Service diploma program at Algonquin College. Cindy is the co-author of Medical Office Administration: Simulated Projects and Medical Office Billing.

Sandy Miller has over 35 years’ experience as a professor and corporate trainer with ten different educational and corporate training facilities in three provinces and overseas. She is currently a professor of office administration at Algonquin College. Sandy is the co-author of Medical Office Billing, Medical Office Administration: Simulated Projects, and Administrative Assistant: Simulated Projects. She is passionate about curriculum development leading to student success, and she loves to teach!

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Sample Chapter